Return And Refund Policy
We sincerely apologize for any reasons which brings you to this page. Below is our return and refund policy.
* Rowena.shop operates based on high trust between us and our customers.
* All items purchased on Rowena.shop are non-exchangeable and non returnable.
* We currently do not accept any form of exchange and returns, unless at an event, it is a fault at our own part. In such circumstances, we will pay for all postage incurred. If you have received a wrong or faulty order, please contact us at rowenaclothesline@gmail.com
* Rowena.shop will ensure that correct items are mailed out.
* Rowena.shop products will be carefully inspected to ensure quality before mailing out.
* SALE items are strictly non-exchangeable and non-refundable.
Exchange Is Only Allowed If:
Wrong/Defect item order is received
In the unlikely event that you receive the wrong item, email us at rowenaclothesline@gmail.com in the following format:-
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Subject: RETURN & EXCHANGE ORDER NO. #XXXX
Name:
Original item purchased:
Item received:
Defective items:
Description of defect: - (Attach photographs of defect.)
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Please take note that EXCHANGES are inspected upon receipt/invoice and will only be made once customer has mailed back the item(s) in good condition WITHIN 7 days after receiving the item. Any later than that will be dismissed. Items must be UNWORN, UNALTERED, UNWASHED and must have all originals tags attached and in original packaging. Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.
* Do not ever try to create your own defects (we will able to inspect the defects) as we will strictly ask for full refund for the dress and exchange of item is not allowed, future purchase will not be entertain
* This had happened few times where customer intentionally tear the clothes or create their own defects due to their own reason!
* Please be considerate.
We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:
* Size does not fit
* Change of mind
* Damage of item due to own negligence
* Incomplete / incorrect addresses given by Customer.
* Does not like the color. (Do take note that the color on-screen may differ from the real one because of monitor setting and lighting in the studio shoot)
* Mistakes on the courier side. We will not be held responsible for any mishaps after we have sent the item to our courier. Please contact them to lodge a complaint. We can only assist on how to track it and inform the customer of the parcel whereabouts.
IMPORTANT NOTICE:
* For returns & exchanges, please email us within 3 days from the date of receiving the product.
* Returns for refund will only be accepted within 7 days of the customer receiving the product.
* Strictly no refunds will be issued after 7 days of receiving the products.
* Strictly NO cash refund. We will only refund you in form of Store Credit with the same amount as the returned item.
* We will reimburse normal postage for defected / wrong item(s) sent to customer and give Store Credit to compensate.
Should you have any questions, kindly contact us at rowenaclothesline@gmail.com